Return And Refund Policy

Hassel-free return. Our only motto is make a happy customer.

In case if you do not like the product which you received from www.blackkart.in, you can send back the item you have purchased in its original condition and tags with the same package within 7 days.

1. We Don’t Accept Stitched Product.
2. Stitched Product Will Not Be Exchanged And Replaceable.

Colors and Description Disclaimer

While placing an order, customers are advised to keep in mind some minor variations in colors . Although extra attention is given to accurately reproducing colors as seen on your monitor, there may still be minor variations in the colors of the actual product due to the nature of fabric dyes. Variation may also be felt because of the different resolutions, monitors, video cards, operating systems, and internet browsers used. Garments also have a tendency to reflect different shades of colors under different lights. A 10% variation in shade is considered normal.

Customers who prefer items with beaded embroidery and sequins must be aware that these shiny embellishments have a tendency to come off. Remember, even with the best handling and care, this problem cannot be avoided altogether. So, before ordering such an item, please keep these things in mind.

We are at your service, and it is our endeavor to provide you with the best sarees, salwar kameez, lehengas, and ethnic men’s wear that are in fashion. It is a privilege to have you as our customer!

Case 1: Damaged and defective goods received

• A complaint has to be made within 48 hours of receiving the goods.
• A complaint has to be made by email with the subject Complaint for Order Number and Product Code.
• A picture of the damaged part has to be sent via email for assurance.

Our team reviews it within 1 business day and offers you a solution as any one of the following:

a) Replace defective goods immediately, free of charge.
b) Offer you a credit note.
c) Refund the full amount instantly.

Restocking Fees

Restocking fee of the purchase price will not be charged.

Refunds

All refunds are governed by the return and exchange policy.

• The refund amount is a mutually agreed-upon settlement for some mistakes that might occur in any order. The refund amount cannot exceed the value of the product in lieu of which the refund is being discussed.

Process for Refund

• Blackkart.in immediately gives a credit note for mutually agreed refund amounts, followed by an actual money refund or store credit.
• STORE CREDIT is the only way to get a refund when such settlements are less than 12 times the value of the product. STORE CREDIT can be instantly used on the next purchase and can be applied to all orders, irrespective of any concurrent promotional offer. If you are not willing to take STORE CREDIT, you can ask for a money refund via email.
• A money refund is the actual return of the agreed refund amount back to the credit card used in making the payment.
• A refund will be made in the same form in which payment was made within 7–10 working days.

If you have any further questions about our Return and Refund policy please reach out to our customer support team at

Call us: (+91) 01169290822

Email: help@blackkart.in

Address: Shoeszon by BlackKart – B-113, Camp No 4, Jwalapuri, Delhi – 110041

Shipping Policy

Where All Do We Deliver?

We deliver to all and any postal address around India. Courier companies do not deliver to P.O.Box address, so we request you to provide a full street address with pin code / zip code. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.

Shipping Free

Free Shipping Within India

We are happy to provide free shipping for any orders that are delivered within India.

Estimated Delivery Times

Order Cut Off Time: 5:00 PM (GMT+05:30) India Standard Time (Kolkata)

Shipping Methods

Our courier agents are FedEx/ DTDC / BLUEDART / Delhivery / Indiapost / Mahavir Courier etc.

Transit Risk

BlackKart ships all parcels as fully insured at no extra cost to customers. If courier company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But BlackKart Fashion will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer’s address by postal / courier agency.

Shipment and Tracking Details

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. You may also check the same on our order status page or, by logging in to the My Account section on our site. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites. Please report us within 24 hours, if you find any gap with respect to the parcel delivery.

Please do ensure to keep a track on the order delivered email triggered from our side once the item is delivered. The email gets triggered as soon as we have the update from our courier partners. In case, you have not received the product within 5 working days after receiving the tracking details from us, please do track the shipment once at your end or, do touch base with us in case the tracking details lacks any clarity.

For any discrepancy with respect to delivery, we will not be able to entertain any case reported post 48 hours of the delivery or, post 48 hours of receiving the order delivered mail from our side.

Address Change Requests

Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may  your alteration request and the needful will be done.

Multiple Address Order

Currently this option is not available. However, if you want to send the product to different addresses, you can place multiple orders.

Incorrect or Incomplete Address

Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not Buyon Please make sure your shipping address is correct.

In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.

And in case there is a delay in Shipping?

The “Availability” as mentioned on our website against each item is an approximate count of days it would take to dispatch the order from our warehouse.

If, for any reason, there is going to be a delay in shipping because an item is ‘Out of Stock’ or if there is an unusual delay in filling an order, we will notify you by e-mail. We may also choose to deliver your order in multiple consignments (for multiple item orders with differing “Availability”). In some cases, we would offer to refund you for unfulfilled part of the order in case of our inability to resolve the order within a reasonable period of time.

At times, due to situations beyond our control, delays may occur. Refund, Returns, Replacement & Exchange would not be entertained in case of such scenarios. However, benefits such as Store Credit would be provided on a case-to-case basis. These can be used for future shopping on the site.

If you have any further questions about our shipping policy please reach out to our customer support team at

Call us: (+91) 01169290822

Email: help@blackkart.in

Address: Shoeszon by BlackKart, B-113, Camp No 4, Jwalapuri, Delhi – 110041